LUKA BEGE SHADRACH

IT Support Specialist | Data Analyst

Abuja, NG.

About

Highly motivated and certified IT professional with a Bachelor's in Computer Science and hands-on experience in computer networking, system troubleshooting, and software management. Adept at providing technical support, conducting IT training, and configuring systems, possessing a strong foundation in data analysis and hardware maintenance. Eager to leverage comprehensive technical skills and a proactive learning approach to drive operational efficiency and contribute to organizational success in a dynamic IT environment.

Work

Chinesco Global Concepts LTD.

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Computer Systems Specialist

Abuja, FCT, Nigeria

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Summary

Managed and optimized computer systems for office use, ensuring seamless operation and enhanced productivity through expert software and hardware deployment.

Highlights

Successfully set up and configured multiple computer systems for optimal office functionality, reducing setup time by an estimated 15%.

Executed comprehensive installation and configuration of diverse system and application software, ensuring all office users had access to essential tools.

Provided crucial technical support for newly deployed systems, resolving initial user issues and facilitating a smooth transition to new infrastructure.

NYSC | Department of Information Technology Services (ITMS), University of Abuja

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Technical Support Staff

Abuja, FCT, Nigeria

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Summary

Provided critical technical support and training services, ensuring operational continuity and enhancing digital literacy for staff and students within the university's IT department.

Highlights

Performed troubleshooting and routine maintenance on a wide range of computer systems, reducing downtime and ensuring continuous service availability.

Contributed to computer networking operations, assisting with configurations and basic network diagnostics to maintain robust connectivity.

Delivered comprehensive training sessions on basic computer tools and Microsoft Office Suite to academic staff, non-academic staff, and IT students, improving user proficiency across departments.

Provided essential technical support during school CBT examinations, ensuring smooth operation of testing systems for hundreds of students.

Student Industrial Work Experience Scheme (SIWES), Department of Information Technology Services (ITMS), University of Abuja

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IT Intern / Network Support Intern

Abuja, FCT, Nigeria

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Summary

Assisted senior engineers in network configuration, system troubleshooting, and hardware/software management, contributing to the stability and efficiency of the university's IT infrastructure.

Highlights

Assisted the network engineer in configuring and troubleshooting the school network, contributing to a 10% improvement in network stability.

Provided hands-on support in troubleshooting and repairing school desktops and printers, minimizing operational disruptions.

Supported the installation and updating of critical software and hardware components, ensuring systems were current and secure.

Facilitated training for non-academic staff on basic computer tools, enhancing digital literacy and operational efficiency across administrative functions.

Education

Federal University of Technology Minna

Minna, Niger State, Nigeria
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Bachelor in Technology Computer Science

Government Science Secondary School Pyakasa

Pyakasa, Abuja, Nigeria
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Senior School Certificate Examination (SSCE) General Studies

LEA Primary School Gaube

Gaube, Kuje-Abuja, Nigeria
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First School Leaving Certificate (FSLC) Primary Education

Languages

English

Certificates

Technical Support Fundamentals

Google

The Bits and Byte of Computer Networking

Google

Introduction to Data Analysis

IBM

Computer Hardware

Cisco Networking Academy

Data Analysis Essentials

Cisco Networking Academy

Skills

Technical Skills

Computer Networking, Computer Hardware Installation, Software Installation, System Troubleshooting, Hardware Maintenance, Live-streaming Setup, Graphics Design, User Interface (UI) Design.

IT Support & Operations

Technical Support, Network Configuration, System Maintenance, IT Training, Office Packages Proficiency, CBT Examination Support.

Data & Analytics

Data Analysis, Data Analysis Essentials.

Professional Skills

Communication Skills, Organizational Skills, Problem-Solving, Team Collaboration, Adaptability, Continuous Learning.

Interests

Interests

Research, Reading, Designing.

References

Mr Thomas Johnson Oluwasoji

Technical Officer and Head of Multimedia Unit, University of Abuja, FCT-Abuja, Nigeria. Phone: +2348063988410

Mr Williams Biko

Department of health, Council secretariat Kuje, FCT-Abuja, Nigeria. Phone: +2348138891553

Mr Gideon Guniya

Bursary Department, University of Abuja, FCT-Abuja, Nigeria. Phone: +23470617560